本文发表在 rolia.net 枫下论坛I am not the volunteer to take minutes, so I just took the note for Goingconcern's key point.I already asked GC to review my first vision's minutes. And this version here combined GC's original note from the file she provided to me and some changes she made on my first version. Also, we had a lot discussions at that day, but I only recorded 2 of them.Welcome other team members to add more later.

1, Communication is 2-way. You need to convey your message to people and receive information with minimal distortion.

2, When we communicate with other people, the ratio for word is very little. Here is the factor:
 75% Visual Signals
 18% Audio Signals
 7% Words

Stressing on different words can convey different meanings (at scene of presentation, Goingconcern gave us an example: she read a sentence for several times and every time she stressed on different word in order to show us different message she tried to deliver)

3, Organizing Phenomenon: the mind automatically impose order. There is limit to the number of ideas you can comprehend at any one time. The mind can not hold more than about 7 items in its short-term memory at any one time. A convenient number is 3, of course the easiest number is 1.

Here GC gave us a case study for grocery shopping. After putting random orders of shopping list into 3 categories in a logic way, it is easier to remember.

4, What makes it easier for people to comprehend what you are getting at with your group of ideas? You proactively lead your audience’s understanding process, I.e. YOU give your audience the framework within which to judge the relationship between the group of your ideas.
You audience will always look for a structure connecting the ideas as they go to them. To make sure your audience finds the one you intended, you must tell them in advance what it is, I.e to make sure he knows what to look for.
What if you do not do so? Your audience guess for an unintended relationship. You both waste your time.

Here GC gave us another case study. She told us a story that there is no key message at the beginning. So when she was telling us this story, we just kept guessing what she was talking about.

5, When you deliver the message, make it logic and first find or state the key message before you plunge into details. For the detail of reason, you can top-down or bottom-up. (just knew that Goingconcern actually gave us the extract of “The Minto Pyramid Principle” here)

6, When talking about a problem to your boss, here is the rule:
 Situation: Establish truth about the subject
 Complication: What happened next to trigger the question?
 Question/Answer

7, When we communicate, you must listen very carefully. Then you can better prepare for your answer and know what that person expects from me.

8, Wrap Up: Why do we need to communicate well at Work?
GC’s original note:
1) Competence - just being good at what you do, whatever it is, and focusing on the job you have, not on the job you think you want to have.
2) Confidence- People want to know what you think. So you have to have enough desirable self-confidence to articulate a point of view.
3) Caring- Nothing today is about one individual. This is all about the team, and in the end, this is about giving about your customers, your company, the people around you, and recognizing that the people around you are the ones who make you look good.
My note:
1) Convince people you are capable for work
2) Convince people you have confidence
3) Show people you care abut your company
you support your boss
you also care about other people(like your colleague etc.)


9, In communication, always make your goal objective-driven.

Q & A:

1, Q: What to do when you face conflict between two interviewers during your interview? I broke out with laughter while they were debating. Is that appropriate?

A: Sometime laughter can help and you should not worry about that. You can use your laughter to soften the conflicting atmosphere and give them a chance to relax. You can make a light comment, such as “I can feel the open work atmosphere here already.” To watch out for yourself, you need to know who has the final decision right to hire you. This can be done by some research and asking around in advance, or observation or some indirect ways of probing during interview.

2, Q: One senior accountant said she had difficult to explain the excel file she made to her boss.

A: Try to put yourself in your boss’s shoes. What information does the boss need?
Then in your excel file, add objective, assumption and conclusion to better explain your data.
Also, try to analyze your boss: Is he or she detail-oriented or big-picture-oriented? Then prepare your data according to the type of your boss.更多精彩文章及讨论，请光临枫下论坛 rolia.net