I had suffered on this last year.
I only sent out the file of my own because I thought my husband information was already on my file (under spouse requiries). But my CTB was stopped from last August.
I waited for another two months and asked the government why. I called for several times. The first agent said he couldn't see what's wrong and suggested me to call another number. The second agent did the same thing. The third one took over 5 minutes and told me that they have not receive the TAX File of my husband so that their could not process the TCB.
I asked them to send me a blank file and it took another few weeks and we sent out it (all 0 on file) in November and we havn't received CTB since Aug to data. Not too bad is that we received yesterday the confirmation that my husband file has been processed . And I called again and was told that it was expectful that we can receive our CBT by April some time...
Is this painful?
I only sent out the file of my own because I thought my husband information was already on my file (under spouse requiries). But my CTB was stopped from last August.
I waited for another two months and asked the government why. I called for several times. The first agent said he couldn't see what's wrong and suggested me to call another number. The second agent did the same thing. The third one took over 5 minutes and told me that they have not receive the TAX File of my husband so that their could not process the TCB.
I asked them to send me a blank file and it took another few weeks and we sent out it (all 0 on file) in November and we havn't received CTB since Aug to data. Not too bad is that we received yesterday the confirmation that my husband file has been processed . And I called again and was told that it was expectful that we can receive our CBT by April some time...
Is this painful?